Using Regions in Viewer App
Regions in the Viewer app determine the AWS region where processing takes place.
Viewer does not store processed data in a database. Choosing a region only controls where the processing backend runs, which can help with data locality, compliance, and internal governance requirements.
What choosing a region means
Selecting a region changes where Viewer processes the document request. It does not mean Viewer stores documents in a separate database in that region.
How to enable regions
- Open Viewer Administrator in Salesforce.
- Go to Configuration.
- Turn Enable Regions to ON.
- Select the required Region from the dropdown.
- Click Save.
Before enabling
Choose the region that best fits your organization’s compliance, residency, or internal security requirements.
Available regions
- EU
- US — Enterprise plan
- IL — Enterprise plan
Plan availability
Some regions are available only for customers on the Enterprise plan.
When to use regions
Use regions when your organization needs:
- processing closer to a specific geography
- better alignment with compliance or legal requirements
- internal control over where document processing happens